Fast, Free & Reliable Delivery
Nearly every order over $99 ships free with our trusted carriers. Oversized freight items show their exact delivery cost upfront at checkout — no surprises, ever.
Free Shipping Over $99
Standard shipping at no cost on qualifying orders — oversized freight items excluded
1–2 Day Processing
Orders processed within 1–2 business days
All 50 States
We deliver to every state including Alaska & Hawaii
Shipping Rates & Delivery Times
| Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Starting at $60 |
| Overnight Shipping | 1 business day | Starting at $150 |
| Free Shipping | 5–7 business days | FREE on orders $99+ |
All delivery times are estimates and may vary depending on your location, weather conditions, or carrier delays. Oversized or heavy items may not be eligible for free shipping; applicable fees will be displayed at checkout.
Oversized & Freight Items
Most orders over $99 ship free. A small number of oversized items are too large or heavy for standard parcel carriers and travel by palletized freight (LTL) instead. These items carry a flat freight & handling fee, always shown clearly at checkout before you pay — never as a surprise after your order.
| Item | Destination | Freight & Handling |
|---|---|---|
| Cantilever umbrellas (Galtech 887, 897, 899) | Western & Mountain states | FREE freight delivery |
| Cantilever umbrellas (Galtech 887, 897, 899) | Central & Eastern states | $199 flat |
| 170 lb commercial umbrella bases (Galtech 170SQ) | Contiguous U.S. | $349 flat |
Freight items are delivered curbside by appointment — the carrier calls ahead to schedule a delivery window, and lift-gate service is included so no forklift or loading dock is needed. Please inspect your items before signing the delivery receipt and note any visible damage on it; this protects your damage claim.
Have a loading dock, forklift, or commercial address? Business-address delivery can significantly reduce freight costs. Contact us or call (844) 366-7791 before ordering and we’ll quote it for you.
Order Processing
Orders are processed within 1–2 business days after purchase. Orders placed after 2:00 PM EST or on weekends and holidays will be processed the next business day.
During peak seasons and holidays, processing times may be slightly longer. You'll receive a confirmation email with tracking details once your order ships.
Where We Ship
| Destination | Availability |
|---|---|
| Contiguous U.S. (48 states) | All shipping methods available |
| Alaska & Hawaii | Available for parcel items — oversized freight items ship to the lower 48 only |
| U.S. Territories (PR, Guam, etc.) | Not available at this time |
| International | Not available at this time |
We cannot ship to P.O. boxes or APO/FPO addresses. If you're outside the U.S. and interested in a product, contact us and we'll do our best to accommodate your order.
Shipping Carriers & Tracking
We partner with trusted carriers including UPS, FedEx, Daylight Transport, and R+L Carriers to ensure reliable delivery. Large items like grills and outdoor kitchen components ship via freight/LTL carrier with curbside delivery.
Once your order ships, you'll receive an email with your tracking number and a link to monitor delivery in real time. You can also check your order status anytime on our Track My Order page.
Freight deliveries: The carrier will contact you to schedule a delivery window. Someone 18 or older must be present to sign. White-glove delivery options may be available at checkout for select items.
Lost or Damaged Packages
We do our best to ensure your products arrive safely. If your order is lost or arrives damaged, contact us within 14 days of delivery at (844) 366-7791 or support@livingoutdoorsy.com.
Provide your order number and photos of any damage, and we'll work with the carrier to resolve the issue or arrange a replacement.
Important: For freight deliveries, please inspect all packaging carefully before signing. If damage is visible, note it on the bill of lading and take photos. Damages not noted at delivery may limit our ability to assist with claims.
Changes & Cancellations
Need to modify or cancel an order? Contact us within 24 hours at support@livingoutdoorsy.com or (844) 366-7791.
Orders canceled before shipment will receive a full refund. Once an order has shipped, changes cannot be made and the order would fall under our return policy. You can also cancel orders through your Living Outdoorsy account dashboard.
Questions About Your Delivery?
Our team is here to help with any shipping questions, tracking issues, or delivery concerns.