How Can We Help?

Yes — free standard shipping on all orders over $99. This applies to all 48 contiguous US states. Orders to Alaska, Hawaii, and US territories may incur additional shipping charges, which will be calculated at checkout.

Most in-stock items ship within 3–7 business days from our warehouse. Standard delivery after shipping is typically 5–10 business days depending on your location. Large items like grills and furniture ship via freight carrier, which can take 7–14 business days total. You'll receive tracking information via email once your order ships.

Large and heavy items ship via freight/LTL carrier with curbside delivery. The carrier will contact you to schedule a delivery window. Someone 18 or older must be present to sign for the delivery. Please inspect all packaging before signing — if you notice any damage, note it on the delivery receipt and contact us immediately. White-glove delivery options may be available at checkout for select items.

Currently, we ship within the United States (all 50 states). We're working on expanding to Canada and other international destinations. If you're outside the US and interested in a product, contact us and we'll do our best to accommodate your order.

Contact us within 48 hours of delivery with photos of the damage — both the packaging and the product. We'll arrange a replacement or refund at no cost to you. For freight deliveries, it's critical to note any visible damage on the delivery receipt at the time of signing. Email support@livingoutdoorsy.com or call (844) 366-7791.

Yes. Once your order ships, you'll receive an email with a tracking number and a link to follow your delivery in real time. You can also check your order status anytime on our Order Status page. For freight shipments, the carrier will reach out directly to schedule your delivery appointment.

Expedited shipping is available for smaller items and accessories. For large items that ship via freight, delivery timelines depend on the carrier and your location — we'll always get your order out as quickly as possible. If you have a deadline, let us know when you place your order and we'll work with you on the best option.

Yes — 100%. We are an authorized dealer for every brand we carry, including Summerset, Fire Magic, American Made Grills, True Flame, WildFire, Primo, Telescope Casual, Bromic, Firegear, Le Griddle, and more. This means full manufacturer warranties, genuine parts, and direct brand support on every product.

It depends on your setup. Natural gas is ideal if you have a gas line run to your outdoor kitchen — it provides an unlimited fuel supply with no tank changes. Liquid propane is more portable and doesn't require a gas line, making it a good choice if you don't have existing gas infrastructure. Most of our grills are available in both configurations. Important: once purchased, field conversion between gas types is generally not recommended and may void the warranty.

Built-in grills are designed to be installed into an outdoor kitchen island or custom countertop surround — they don't have a base or cart. Freestanding grills come with their own cart/base and can be placed anywhere on your patio. Many grill models are available in both configurations. If you're building an outdoor kitchen, go built-in. If you want flexibility, go freestanding.

Product dimensions and cutout specifications are listed on each product page under the Specifications tab. For built-in grills, you'll find the required cutout width, height, and depth needed for installation. We also provide downloadable spec sheets and installation manuals where available. If you need help with measurements, call us at (844) 366-7791 — we're happy to walk you through it.

We carry a curated selection of premium outdoor brands including Summerset Grills, Fire Magic, American Made Grills, True Flame, WildFire, Primo Ceramic Grills, Le Griddle, Telescope Casual, Bromic Heating, Heatstrip, Firegear Outdoors, Dimplex, Modern Flames, Grand Canyon Gas Logs, American Outdoor Grill, and Crossray. Browse all brands on our Brands page.

Absolutely — that's what we're here for. Unlike big-box stores, our team personally knows every product we sell. Call us at (844) 366-7791, email support@livingoutdoorsy.com, or schedule a free consultation. Tell us about your space, your budget, and how you like to cook — we'll recommend the right setup for you.

Yes. We carry a full inventory of genuine replacement parts for the brands we sell — burners, grates, ignition systems, thermometers, handles, covers, and more. Browse our Parts section or search by your model number. If you can't find what you need, contact us with your model and serial number and we'll track it down.

#304 stainless steel is the gold standard — it's non-magnetic, highly resistant to corrosion and rust, and ideal for coastal or humid environments. #443 stainless steel is a more affordable alternative that still offers excellent durability and heat resistance, though it's slightly more susceptible to corrosion in salt-air environments. Both are far superior to painted steel or lower-grade metals. For most inland applications, #443 performs beautifully at a better price point.

We accept returns within 30 days of delivery on items in original, unused condition with all original packaging. Return shipping costs may apply for non-defective returns. Defective or damaged items are always covered at no cost to you. Custom-order items and clearance products may be final sale — check the product page for details. To start a return, contact us at support@livingoutdoorsy.com.

Because we're an authorized dealer for every brand we carry, all manufacturer warranties are fully valid on purchases from Living Outdoorsy. Warranty coverage varies by brand — many of our grill brands offer lifetime warranties on burners, grates, and housing. Warranty details are listed on each product page under the Warranty tab. If you need to file a claim, contact us and we'll help coordinate with the manufacturer.

If you receive the wrong item, contact us right away at (844) 366-7791 or support@livingoutdoorsy.com. We'll arrange for the correct item to be shipped immediately and provide a prepaid return label for the wrong item — at no cost to you.

Yes — we're happy to help with exchanges within 30 days of delivery, provided the item is in unused, original condition. Contact us to initiate an exchange. If the replacement item is a different price, we'll charge or refund the difference. Return shipping for exchanges is the buyer's responsibility unless the original item was defective or incorrect.

Contact us at support@livingoutdoorsy.com with your order number, the product model/SKU, a description of the issue, and photos if possible. We'll work directly with the manufacturer to process your warranty claim. Most warranty issues are resolved within 5–10 business days depending on the brand.

Many of our products already come with extensive manufacturer warranties (often lifetime). For additional peace of mind, protection plan options may be available at checkout on select items. If you have questions about what's covered under the standard warranty vs. extended options, give us a call and we'll walk you through it.