Track My Order
Where's My Order?
Enter your order number and email below to check the status of your order.
Look Up Your Order
Enter your order number and the email you used at checkout.
How It Works
Finding Your Order Status
1
Check Your Email
When your order ships, we send a confirmation email with a tracking link directly to the carrier's tracking page.
2
Use Your Tracking Number
Copy the tracking number from your email and paste it into the carrier's website below to see real-time delivery updates.
3
Need Help?
Can't find your email? Contact us with your order number and we'll send your tracking info right away.
Track by Carrier
Have Your Tracking Number?
If you already have a tracking number from your shipping confirmation email, go directly to the carrier's site.
Common Questions
Tracking FAQ
I placed my order but haven't received a tracking email yet. +
Orders are processed within 1–2 business days. You'll receive a shipping confirmation email with tracking once your order ships. If it's been more than 3 business days, check your spam folder first, then contact us and we'll look into it.
My tracking says "delivered" but I don't have my package. +
First, check around your property — sometimes carriers leave packages at a side door, back porch, or garage. If you live in an apartment, check with the leasing office. If you still can't find it, contact us within 48 hours and we'll work with the carrier to locate your package or arrange a replacement.
My tracking hasn't updated in several days. +
Tracking updates can sometimes be delayed, especially for freight shipments or during high-volume periods. If your tracking hasn't moved in 5+ business days, reach out to us at (844) 366-7791 and we'll contact the carrier for a status update.
How do I schedule my freight delivery? +
For large items shipped via freight (grills, outdoor kitchen components, furniture), the carrier will contact you directly to schedule a delivery appointment. Someone 18 or older must be present to sign. If the carrier hasn't reached out within the estimated timeframe, contact us and we'll follow up.
My order arrived damaged. What do I do? +
Contact us within 48 hours at support@livingoutdoorsy.com with your order number and photos of the damage — both the packaging and the product. For freight deliveries, be sure to note any damage on the delivery receipt before signing. We'll arrange a replacement or refund at no cost. Learn more about our return policy.
Can't Find Your Order?
No worries — our team can look it up for you in seconds. Just reach out with your name or order number.