Customer Support
Frequently Asked Questions
Contact Information
Email: support@livingoutdoorsy.com
Phone: 844-366-7791
Support hours: 7am – 7pm M–Sat
How do I place an order?
Simply browse our products, add them to your cart, and proceed to checkout. You’ll receive an email confirmation once your order is placed.
Can I change or cancel my order?
Orders can usually be modified or canceled within 1–2 hours after purchase. Please contact us at support@livingoutdoorsy.com as soon as possible.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email.
Do you ship internationally?
Not at this time. We ship to the continental United States. For Alaska and Hawaii, please contact customer support.
How long does shipping take?
- Standard shipping: 5–7 business days (continental US)
- Alaska & Hawaii: shipping time may vary
How much is shipping?
Shipping fees are calculated at checkout based on your location and order size.
What if my package is lost or delayed?
If your order hasn’t arrived within the estimated time, please reach out to us at support@livingoutdoorsy.com. We’ll assist you with tracking or replacing your order.
What is your return policy?
Please see our Refund Policy.
How do I start a return?
Email us at support@livingoutdoorsy.com with your order number, and we’ll send you return instructions.
Do you cover return shipping?
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days after we receive the returned item.
Can I exchange an item?
Yes. Please see our Refund Policy.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Shopify Payments.
Is my payment secure?
Absolutely. Shopify Payments uses SSL encryption to ensure all transactions are safe and secure.
Do you offer gift cards?
Yes, digital gift cards are available and sent via email.
Do you offer discounts or promotions?
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